Frequently Asked Questions

General Questions

Where can I buy your shoes?
Our collection is available online at mccullochshoes.com. We offer worldwide shipping to bring comfort and style straight to your doorstep.

Do you offer wide-fit options?
Yes! Many of our styles come in wide-fit options for added comfort. Check the product descriptions for details.

Are your shoes true to size?
Our shoes are designed to fit true to size, but we recommend reviewing our size guide for the best fit. If you’re between sizes, sizing up is often a good choice.

Ordering & Shipping

How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days, with shipping taking 3-7 business days domestically and 7-14 days internationally.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout.

Can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery.

Returns & Exchanges

What’s your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be unworn and in their original condition.

How do I process a return or exchange?
To initiate a return or exchange, visit mccullochshoes.com and follow the instructions under our Returns Policy.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned items.

Product Care

How do I care for my shoes?
To maintain the quality of your shoes, we recommend using a protective spray and cleaning them with a damp cloth. Avoid machine washing.

Can I wear your shoes in all weather conditions?
While our shoes are durable, we advise against wearing them in heavy rain or harsh conditions to prolong their lifespan.

Still have questions?
For further assistance, please refer to our Help Center at mccullochshoes.com.